Contacting Natara Software

Reference > Contacting Natara Software

Questions, comments, or bug reports?

Email:

Online:

http://www.natara.com

Natara User Forums:

http://www.natara.com/forums

If you are having problems with our product or wish to report a bug, please first look in the following locations to see if we have already provided some help or the issue has already been reported by looking at the following locations:

The Natara Support Pages

The Natara User Forums

If you do not see an answer to your question and do not feel like posting in our forums, please feel free to email us.

Note: When reporting problems, be sure to be as specific as possible.

Include:

•	Which product you are having trouble with (DayNotez on Palm, DayNotez for Pocket PC, DayNotez Desktop)

•	Palm OS version (4.1, 5.4, etc.)

•	Pocket PC OS and device type.

•	Palm Desktop version (HotSync version)

•	ActiveSync version

•	What desktop operating system ( Windows 2000, XP, Windows ME, etc.)

•	Steps to reproduce the problem.

•	(Palm Uses) It is also very useful to provide a copy of your latest HotSync log file. That file usually contains error messages reported by the DayNotez Desktop conduit during hotsync operations.